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Haili L.

Contributor Level

Total Points
81

1 Review by Haili

  • Everbuying.net

5/6/16

Added 06/04/2016

The customer service processed the replacement without fuss. The replacement tablet arrived unassumingly and surely which, I hope, will be the new face for the customer service. There is no request to remove/revise the review, but I feel that the business has changed enough to be commended.

Hence, I am replacing one star with 5 stars. However, I am leaving my previous comments intact so that people could see an evolution in the customer service and may want to give the company an opportunity to prove itself.

Added 05/22/2016

I had abandoned the broken tablet and any hope of a reasonable solution when Lani at the customer service reached out to me and agreed to a replacement tablet that I had suggested. This was a total surprise--and a pleasant one. Having received so many formulaic statements on the company's position, I have finally received one that is willing to look at the case from the customer's perspective. I hope that this signifies a fundamental change in Everbuying's practice in customer service: from ultra-careful defence of corporate interest to emphasis on serving customers (which will effectively serve the company, too).

I will leave the ratings intact for the time being, but l would edit the numbers and the review as a whole when the pleasant surprise should become reality.

The Original Comment

The 9.7' tablet had non-ending problems from Day 3: charger over heating, screen going sideways, Windows 10 breaking down and, two and a half months after its arrival, going completely dead. The company had refunded me thirty-some dollars in the company's "points" when Windows broke down--if I should have it repaired, I would have to pay nearly $50 to ship it and to wait for 2-3 months for its return. When the tablet went dead, I was offered $10 in points or pay for shipping to have it fixed. The customer service representatives thumb their noses at the customers when they gleefully tell customers to check on the cost of shipping. They even had the guts to ask me to buy a new tablet to replace the dead one. Because of the unpleasant past experiences with their customer service, I do not bother this time. Instead, I cut my loss and move on.

Tip for consumers:
The customer Service has pleasantly improved--in leaps and bounds.

Service
Value
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Returns
Quality

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