I ordered 4 denim dresses in December. Wanted to give them as Christmas gifts. I did not receive them until January that was the first problem. 2. When I open the packaged to exam the dresses the fabric was not denim fabric/material at all. It was some very thin delicate fabric not durable denim fabric at all. 3. I open 2 of the dresses and they were already torn/ripped right out of the package, I never had a chance to try them on, was scared to thought they would completely fall apart if I did. I did not even waste my time opening the other 2 dresses. 4. I submitted a ticket to customer service informing them of the what I had received and the problems. They have done nothing but given me the run around requesting pictures then saying they did not get the picture to resend, then saying after reviewing the picture they don't see a problem with the dresses when you can clearly see on the picture that they are coming apart. Finally they offered me 30% refund to keep them. Or I could send them back to get a full refund once the receive the shoddy raggedly dress back in China. What kind of customer service is that. You want me keep raggedly clothes you sent me and you will give me 30% of my money back, or I would have to pay even more money to send raggedly worthless items back to China which I did not know was coming from China in the first place before you will refund me all my money. WHAT? Who does that. What kind of Customer Service is that. Since they sent out bad merchandise they suppose to pay the cost for me to send it back to them, not me incur the cost. Never again will I be ordering from Dresslily and I will tell everyone I know not to order from them. This company is a Fraud.
Dear Gwen D.
Thank you for notifying us of your complaint.
We very much regret for any inconvenience.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service