Guylaine T.

Worst experience ever. We prepaid a reservation at the end of September for a car rental on December 26,2014 for LA Airport. The booking was with FligtCar. Once we got to the airport, there was no car available for us. They only said that they were sorry and that there was some overbooking. You heard me well! After 6 hours on the phone and trying to reserve with another company, we realized that there was no car available with any car rental for that evening. We decided to sleep close to LAX. The cost: $150 that we had to pay. Furthermore, when we were able to reserve with another company, it cost us $50 more than the car we had already prepaid. It has been over 6 weeks now that we wrote to ECONOMYBOOKING to get refunded but no one has even dare to get back to us as of today. We are still waiting for the prepaid cost at the amount of $231 besides the colateral costs (hotel and extra fees for the other car). We travel 5 week every year and let me tell you that we will NEVER RESERVE THROUGH ECONOMYBOOKING. How can they be associated with a company such as FlightCar? Take my advise: next time you need a car reservation, reserve directly with the car rental company. You will be sure to have the best service.

At the end of September 2014, we prepaid our rental car for December 26th at LAX. On the night of Dec. 26th upon our arrival to LAX, we called the phone number we were given and a shuttle picked us up. When we arrived at FlightCar counter, SURPRISE! Our car was given away to somedoby else. They only said "Sorry but there was some overbooking". WHAT? This is a steal. After 6 hours of back and forth to some other car rental companies but there was no more car to rent on such a busy day. We did not have the choice but to sleep at an hotel close to the airport. The cost: $150. The next morning we were able to rent a car from another car rental company but it cost more than what we had prepaid at the end of September. Since our arrival, we did not stop sending e-mails to them and also to Economy Booking who did the booking. Today is January 18th but our case is not settled yet. My advise to you: Do not EVER rent with FlightCar. It is Worth it to pay a little more but to rent with a national car rental company.