I was desperate to get a specific toy for grandson that my wife had promised him. The only way to get it was online. I tried all kinds of stores and sites but they either could not guarantee that I would have it by my grandsons next visit or they wanted to charge me $180.00 for expedited delivery. I called Wayfair even though I had never bought from them and didnt know what they could do. I spoke with a gentleman named Dino. Dino could not have possibly been more friendly or helpful. He placed my order, guaranteed it would be here by the day I needed it and didnt even charge me for shipping. He made my month. I will be back to buy many things in the future from Wayfair. They know how to treat customers to make them frequent customers.