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Gurleen P.

Contributor Level

Total Points
82

1 Review by Gurleen

  • JJ's House

5/22/15

Update: JJsHouse had contacted me and resolved the issue in a timely manner. I am satisfied with their customer service:)

Do not order from this website! I bought a dress a few weeks ago and payed the full cost of dress, along with the shipping fees ($16.99 US expedited). However, I have been informed by DHL that I will need to pay an additional $86.97 CAD before I can receive my purchase.

JJsHouse's website does not mention these additional fees at the checkout, and it does not state on their website that they are based in or will be shipping from China, making these additional fees so expensive. These fees are ridiculously high and unfair as I cannot afford to pay them. Please do not buy from this website!

Tip for consumers:
Please be aware that the item is being shipped from China, and you may be required to pay an additional customs fee on top of your order.

Service
Value
Shipping
Quality
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JJ's House R. – JJ's House Rep

Dear customer,

We are glad to hear that your case is resolved to your satisfaction. Thank you for updating us on it. For any issues, you may send emails to feedback@jjshouse.com with the title ”SJ + your order number + your issue”. We will be always at your service.

Thank you for your kind understanding and support.

JJsHouse service team
Feedback@jjshouse com

Gurleen Has Earned 2 Votes

Gurleen P.'s review of JJ's House earned 2 Very Helpful votes

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