I can't say enough good things about this place. I was skeptical because the price was so much lower than other places. I'm glad I didn't see this bad reviews until after I had already received my item, or I might not have purchased it through them. I had absolutely no problems with them. The people on the phone were courteous. The process was quick and efficient. As I mentioned, the price was excellent (10% less than anywhere else I found). The item arrived 2 days after ordering it, and it is exactly what I ordered. New, and in proper packaging. The only negative (and it's a small one) is they charged me $14 for boxing and insurance. They didn't tell me they were going to charge me for that. I consider that a little shady, but that amount was insignificant compared to the cost of the generator I ordered. Overall, I am very happy.