Guillaume A.

I ordered a chocolate cake to be delivered 4 days later. The day after, someone called me and sent me an email, to inform me that they don't have that cake and propose me to replace it with a brownie cake. I said ok, little disappointed but at least, the service was good, they quickly informed me.

One day before the delivering date, i receive an email saying that the gift has been delivered successfully. I was surprise, but doubtful because the recipient didn't contacted me to say me thank you.

The day after the theorical delivery date, i ask the recipient if she received something; she said me no. So i contact customer service. Here is the answer:

"We have checked with our concerned team and they have confirmed that the order has already been delivered. Please check the confirmation below and check with the recipient regarding this and get back to us if there are any issues. Pleased to inform you that your order has been successfully delivered."

I immediately send another email, to say them that she really didn't received anything. Here is the reply:

"We are checking with our concerned department about the proof of delivery. Please provide us 24 hrs of time so that we can update you complete information of the order."

Around 24 hours later, the recipient has finally received the brownie cake. I haven't seen the cake, but it seems that there was very few.

After that, I haven't received any apology message regarding the mendacious emails and the late delivery (and obviously no refund or any goodwill gesture).

Conclusion: To avoid any kind of problems, DON'T BUY ANYTHING ON GIFTNIDEAS.COM!

(Sorry for grammatical mistakes, I'm not native speaker)