I just called coach store (corp.). These people are out of their minds. First, they say is an American company which is not. All their products which are super expensive are made in China. I purchased a signature boot in one of their coach store, only wore it 4 times and already has a rip. I called to see if they can assist me, and unfortunately they said there's nothing they can do, but they can take your money very fast. I will never buy from them again. I consider myself a very good customer. I used to buy a bag every season. Now, I know better. People be aware when you buy something that expensive, they do not back up their products.