gretchen b.

You have to call Altra to get the discount code for the month and then search to find where to enter it. Illogically its not on the payment page like 99% of all other web sites. Its weirdly on one of the first pages of the order. Makes no sense. Had to call and have help- and then even weirder- they didnt offer to take the order. Lucky for them I was really interested- otherwise heck there are other shoes out there w more committed service.

Ordered a backpack- site says 2 day delivery. No bag after 4 days no emails on why. On hold twice for over 14 minutes. Agent says back ordered - will have in 5-7 days. I ask for supervisor. On hold again for over 5 minutes. She says back ordered and no known ETA for shipping. Got my money back. Never was told bag was not in stock, never told accurate ETA for arrival. Will never use this company again.