The OSM Microlight provides a truly limitless color palette combined with the flexibility of mode creation while harnessing the power of an accelerator. It's an experience no other chip on the market today can provide. I was one of the lucky few to have absolutely 0 issues with my chips, however, the guys at RaveReady.com have been willing and able to help out with any and all technical issues that arise ranging from quick and competent responses in the Facebook group (OSM Mode Swap) to troubleshooting issues over video chat with customers 1 on 1. I must say that I'm highly satisfied with my purchase of 10 chips with the programmer which also came with 20 free batteries and a pair of slim gloves. I would recommend this product to any technologically illiterate glovers as well as those who have coding experience because the community is growing and everyone knows how to at least copy and paste ;)