Greg R.

I have used this site for years but it is changing, not for the better. Recently I booked a hotel only to find it does not exist. Agoda was of no help. It is very difficult to contact customer service (I think intentionally on the part of Agoda). In the end they agreed there was no response from the hotel/host and offered me a credit. Two months later I see the same hotel remains listed on Agoda, and my review warning travelers is not posted. Shame on you Agoda; ALLOWING FRAUDULANT LISTINGS with no concern for customers.

For what this site does it is probably as good as possible. It brings millions of sellers together with millions of buyers. This naturally creates a lot of potential problems and ebay handles this as good as I can imagine. The feedback on a seller/buyer is the key. For a seller with anything less than 100's of reviews or less than 98% positive feedback simply stay away.

There may be decent sellers using AliExpress, but! The site is set up to allow, favor and encourage fraudulent sellers. Unless you are happy with your purchase it is difficult to impossible to leave negative feedback, that in itself should tell you AliExpress' business model. Positive feedback is meaningless when you learn that negative feedback is suppressed. The level of fraud conducted by sellers on this site is exceeded only by scams coming out of Nigeria. Remember, there is no legal recourse against a Chinese seller other than the platform for the transaction. If that platform assists, ignores or turns a blind eye to fraud then unethical sellers will flock to that site - exactly what is going on with AliExpress. I ordered an Airwheel ($350+) and received a plastic marble. To settle the dispute the seller offered back $100. The level this seller is mocking AliExpress and myself says everything you need to know about AliExpress.