We needed a replacement bolt and a bracket for a recently purchased bike by one of my employees. The bolt and bracket threads became stripped when we were assembling the steering assembly. I contacted Jerry in the parts department. Jerry was extremely helpful went above and beyond my expectation in expediting the shipping of these replacement parts. He asked that we take a picture of the defective parts and send it to him to make sure he shipped the correct items, he then had them sent out next day air.
I can not thank Jerry enough for helping us out with this problem.
The bike is the only means of transportation for one of my employees, without it, getting to and from work has been very difficult. Getting these parts in a timely manner was a big help and I want to THANK Jerry VERY MUCH for all his help getting this issue resolved. His caring and concern is very much appreciated.
Thank you Jerry,
Greg