Thumbnail of user gregl35

Greg L.

Contributor Level

Total Points
97

1 Review by Greg

  • Spokeo

7/16/15

This company's disclosures regarding the use of its service are not clear at all. I used the service to obtain a quick reverse look up of a number. Then, you are automatically signed up for a 7 day trial. However, I never received any type of email regarding such. Apparently, it is buried in the long customer agreement.

Of course, when I called to question the $19.95 charge, the representative informed me that I was now a monthly subscriber, since I did not cancel within the 7 day trial period. Of course, they kept my $19.95.

This company needs to be much more transparent. At a minimum, it should send you an email that your 7 day trial period is about to expire.

I will never do business with this company again and will be certain to share this with everyone.

Service
Value
Shipping
Returns
Quality
Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

I'm sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up for this service it provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
The Spokeo Team

Greg Has Earned 17 Votes

Greg L.'s review of Spokeo earned 17 Very Helpful votes

Greg hasn’t received any thanks yous.

Greg doesn’t have any fans yet.

Greg isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user corinnep76
3/15/24

7 day free trial will automatically be charged 29.95. Didn't even give me an email for the person...

Thumbnail of user dalefaustin
Dale A. reviewed Spokeo
3/9/24

Their website offered free searches, and when I finished answering a long list of questions,...