I ordered some things on this website, however was pretty disappointed to find that I gave them the wrong shipping address. I talked to Alexia on LiveChat and my problem was quickly dealt with. She even gave me her email just in case anything went wrong, and I was very glad to know I was talking with a real, concerned, human being, rather than some computer that couldn't give less of a $#*! about my problem. This is a great website, and I'd recommend it to any true raver - Because god forbid, if a problem does happen, it will be dealt with someone that actually cares. And quickly too.