greg g.

I'm a big sports fan and buy all kinds of sports related items, but Fanatics should be avoided at all costs, unless you enjoy: price changes after putting items in your cart, long shipping delays, added "handling fees" to every order and return, no customer service reps available (ever), slow website with glitches and security issues, cheap merchandise, and overall a big waste of time.

Just spent almost 2 hours adding products to my cart, but when I looked at the cart all the prices had tripled and quadrupled, even though when I added them to my cart it said the price was "locked in". Guess it's only locked in for 5 or 10 minutes, probably because they want you to rush your purchase before realizing how cheap everything they sell is.

Was hesitant to make another order because last time I ordered from Fanatics website (14 months ago, Oct 2020) the package didn't arrive for 3 months. Ordered several of the items as Xmas gifts and that didn't happen since the shipping was so delayed. No notice of shipping delay or update to my order on the website. Some of the items I ordered didn't even come and I was not refunded for them until after having to send multiple emails (yes, emails, they have no way to reach a live person) and disputing the charges with my credit card company.

The website hardly ever works. You click on one link, but it takes you somewhere totally different. Most of the dropdown menus don't work. After seeing all these issues still present, and possibly even worse now, from the last time I ordered, I decided to pass on the $200 in merchandise I had added to my cart. Glad to have gotten away before more pries changed and I probably wouldn't get my package for another few months. There is also no way to reach a customer service rep to ask about shipping delays, items missing from an order, price changes, overcharges, or questions regarding items on their website.

Do yourself a favor, save the headaches, buy from a more reputable sports site.

I have called customer service 4 times to order 1 pair of shoes. They do not have their stuff together. Ordered a pair online, then a week later told via email that the shoe is out of stock. When I went to make another order, it said it was not available online. How do you have an online site that you can't place orders on? So I called in to make the order. After being passed around from rep to rep, I thought I had finally completed my transaction. Instead, I was just beginning. After a couple weeks (super slow shipping unless you pay extra) my shoes finally arrived, but so did a charge on my credit card statement $30 higher than what I purchased! I called shoebacca to find out why, once again I got passed through the maze of transfering to somebody else in hopes I'd eventually hang up. I didn't, so when somebody was finally ready to help me they told me they could take a message and leave it for someone else to look over and call me back. Awesome. Now I'm having to deal with my credit card company to dispute the charge. This site is a scam! They will take your money, stay away!