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Flight is displayed to purchase, within 1-2 minutes i have all information in to purchase, then receive a message that StudentUniverse is "... unable to confirm your reservation...". I spent my time and effort on a new site (to me) and site didn't come through. No product = low stars
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
POOR CUSTOMER SERVICE & SLOW SHIPPING
I ordered an item with description: Touch Screen Digitizer Replacement with Tools Kit + Adhesive for iPhone 4S White SKU: BD*******
CUSTOMER SERVICE
I received screen with no digitizer.
Talking with customer service rep Joyce (screen name sweetie) via live messenger chat, she promptly says "Sorry, you order wrong item. Digitizer is not included. You should have ordered..."
Upon request for RMA i was told i would need to pay for return shipping since incorrect order is my fault.
When i respectfully disagreed and requested an explanation in product description where it mentions digitizer is not included, Joyce/sweetie stopped all communication.
SHIPPING
When i mentioned i had not yet received part of the order i was told "shipment is coming from Hong Kong, please wait minimum 20 days". In todays day, down electronics must wait 20 days for order to arrive? Really?
Items that have been received correctly have been of good quality and worked correctly.
Tip for consumers:
Try not to. Theyre difficult to work with and not customer friendly.
Greg D.'s review of Tmart.com earned 518 Very Helpful votes
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Empty.
The website is clear and easy to understand, but I would like if there was an option to download...
Got the price, but what a pain and hassle. Nothing else to say
