Graham W.

Our company has been a MyUs customer for 6 years now, spending approx $US125,000 with them in that time (We export hand tools which are very heavy). They used to be the best freight forwarding company around, but in the last 6 months have become an absolute nightmare to deal with. They just dont seem to care anymore about customers, and just try to grab as much of your money as possible for as little effort as possible. I almost feel sorry for the new owners, as they obviously are in over their heads, as some of the mistakes they make are just laughable. I would imagine the value of the company will diminish as all their once happy customers exit also, so they will be the ones who suffer in the end. I could site several examples of their incompetence, but they've all been covered by other reviewers anyway. There are so many freight forwarders around now, that its just not worth taking the risk of dealing with MyUS. On top of their incompetence, Amazon now charge sales tax for shipments to Florida, which has made it even more expensive to use their broken service.