Graham B.

Fandango is great - until it is not. Then, their attitude is "we have your money, you are not getting it back and you are on your own." The Fandango web site clearly said that a movie had reserved seating and also said that the ability to choose seats would come at the end of the purchase process. The purchase process ended without an opportunity to chose seats - first Fandango claimed that their web site did not say that reserved seats were offered. They backed away from that when I sent them the link of the page that showed reserved seating. Next, they claimed that the theater was responsible, not Fandango, for Fandango's web site. Then, they simply said "We are sorry you are frustrated" and clicked off of the support chat link. No one should every use this company!