I juts wanted to send a quick note to express how unpleased I am with Venus. I ordered a few items totaling over $100 so I received "free" shipping. A couple of the items were defective so I had to return them and decided to get a refund. I was charge $10 for the shipping of the items! Yes, the same items that were subpar in quality, that I had to go through the trouble of packing and returning, now I was being charge $10 shipping for them, when it was supposed to be FREE shipping...