I have Samsung smart TVs, and Samsung blue rays, the 5006 error code comes up. I did each of the troubleshooting steps, unfortunately multiple times. I am disappointed and frustrated in having to troubleshoot multiple times. I find it unreasonable for us to be the ones to troubleshoot multiple times. The app should update itself for the more updated tvs. There is no reason to have to pay for the app if it doesn't work.