grace o.

My 14 year old granddaughter bought a pair from them with my details and as soon as I knew they would take £35 monthly I tried to cancel in November... could not get through on the phone for three days so emailed saying I wanted to cancel... got no reply after two emails. Today I saw I had an overdraft charge from my bank and then saw they had taken £35 in December and January. I tried calling but after 35 minutes I gave up and emailed again. I got a reply saying I had to call but cant get a refund. I eventually got through and was told if I cancel I lose the two credits and cant get the money back. I only get £68 a week to live on and theres no way I can afford to lose this. I am disgusted