I regret sending in my phones which I could have very easily just handed over to my kids for their use. I'm flaming mad! I will never, ever recommend or use ecyclebest again. I sent two Samsung Galaxy S4 to them and they've basically STOLEN them both. They quoted me 90$ for the 2 phones and they were giving me 50$ back?! They have got to be kidding me! I'll spread the word of my experience, the best I can, through as many outlets as I can. I have no more words with enough meaning to describe my utter annoyance and disappointment!