I have purchased vouchers in the past with no issues. My latest purchase was a watch to be shipped to me. FIrst of all the UPS people left it on my doorstep for anyone to come along and help themselves. Second, when I found I did not like the product I tried to do a return, but the online system would not allow me to access the proper forms. After many emails I was able to get a Groupon Rep. To email me a return label and form. Apparently CANADIANS cannot do electronic returns without assistance.