gloria d.

My name is Gloria and this is my experience. I ordered 3 items thru Etsy using seller RAWEARTHSTUDIO. The seller made me wait over a month for the merchandise, and NEVER answered my emails asking for the merchandise, I contacted ETSY and opened a claim asking for a REFUND... all I received from ETSY was generic email responses. After a month and one week I finally received the merchandise that ended up not being as described, bad quality, cheap material, frustrated I mailed everything back to the seller thru return receive request and registered mail, the seller are not answering in reference to my refund and ETSY is telling me that I didn't following the proper procedure with the seller before mailed everything back to her. My question is how could I? The seller never responded. I never received any help or support from ETSY before were too late... I have mail a letter to ETSY Director if he have more common sense than their Safety Trust Team. I am very disappointed from this Corporation and please if you are reading this feedback DO NOT BUY anything from RAWEARTHSTUDIO and her owner that has all the licences by the way expired she is not reliable, she will stay with your money and know how to manipulate the system and ETSY looks like its part of the SCAM.