glinda s.

I booked a flight on Cheapair and never received my confirmation email so I thought it didn't go through, so I called. That is when I found out that there were two reservations totaling over $3,000 each. I asked if they can cancel them both because I never got the email or confirmation they said no and wanted to charge me another $200 per person to cancel each ticket, that would be another $1,000! I have no idea what cheapair is doing or how their website works but it seems to me that they are running a scam.

Even after I spoke to Whitney and Janell, I think they are both supervisors, neither were able to help me and I was on hold for over 45 minutes. Both ladies were very rude. Im still hoping to get a full refund and will be filing a complaint with BBB for this scam.