I ordered a report from this company and for whatever reason got the wrong person's report. I contacted the company and they immediately gave me credit to get the right report. The right report was very helpful, allowed me to locate an old friend who was delighted to hear from me. I then read the reviews on this site and panicked, thinking I was going to get charged a monthly fee for a free trial. I e-mailed them my concerns and within hours got an e-mail back assuring me that I had indeed NOT signed up for a free trial. As of August 2014 I found this company to be very helpful and courteous and wonder why they have gotten so many negative reviews.
Glenn