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Glenn F.

Contributor Level

Total Points
146

1 Review by Glenn

  • TicketNetwork

7/18/15

First of all, I have never complained about an online purchase in my life, but this was the worst experience that I have ever had concerning my concert tickets purchased online. I truly believe what your company represented in the sale of these tickets was fraud and was illegal. The tickets we purchased for the Golden Boys Concert arrived timely and we thought everything was on the up and up. The tickets stated that they were located in the balcony section, row GA1, and were seats 3 and 4. When we arrived at the arena the ushers told us that these were general admission seats and we would have to find one of the barstools to sit on and they were on a first come, first serve basis. We arrived 20 minutes before the start of the concert and there were absolutely no seats(barstools) available! Approximately 10 to 15 other people were just like us and had no seats even though their tickets listed specific seat numbers. This was atrocious! Some of these other people were in their late 70's and could not stand for any period of time much less over 2 hours! Your company is a complete sham and I am going to contact the State Attorney General's Office and the Better Business Bureau regarding this. When your tickets say seats 3 and 4 it is understood that you have seats designated for you! No where in the fine print did it say that this seating was on a first come, first serve basis and that you would have the possibility of having to stand for the entire concert. I plan on posting my experience on all websites that I can find so as to warn others about your company! Do not put seat numbers 3 and 4 on the tickets if you are not providing seats!

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Ticket N. – TicketNetwork Rep

Hello Glenn! We're sorry for the confusion with your order! It would be much appreciated if you would private message us with your Order ID or email it to customerservice@ticketnetwork.com since we don't have your direct information. From the description you provided, however, it seems you were not aware of what you were purchasing. You mention you purchased tickets in Balcony, Row GA1. The acronym "GA" stands for "General Admission." The term “General Admission” means that the tickets concerned aren't guaranteeing you access to a specific seat at the venue (ie: Balcony, Row E, seats 1 and 2) but only to a specific area (ie: the "Balcony" section). You would access the area on a first-come, first-serve basis. It wasn't even guaranteed that you'd be able to get a seat, per se. Please note, too, that we don't advertise seat numbers on ticket listings because we aren't direct owners of tickets. You would have received the seat numbers only after receiving the tickets, so that issue of confusion wouldn't have impacted your purchase decision. Many venues put artificial seat numbers on General Admission tickets for the sole purpose of counting the number of tickets they provide to users so as not to exceed fire regulations. We don't have anything to do with whether seat numbers appear on the tickets, as we don't print the tickets - the venue does. We're certainly sorry for the confusion, but it seems that, when you ordered, you did not understand the nature of General Admission tickets. Please do reach out to us via email or private message, though, and we'd be happy to consider offering some compensation on a future order!

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