I booked a room over the phone with their 800# for The Bayside Inn and Marina in Treasure Island FL on Sun. May, 8th, 2011. When we arrived on Fri. May 13th for a two night stay with our small dog we were told they did'nt have our reservation! They said that venere never sent them our booking. Well lucky friday the 13th for us they had a two bedroom apt. At Sunset Beach a mile away and we stayed there at Ships Haven for the same price. I have'nt received a reciept from any one for our stay and I'm not happy with the service or lack thereof I received from Venere. They just sent me a survey about my stay at The Bayside Inn and Marina. I can't answer because I did't stay there. I was pleased with how they handled this problem by giveing us a nice place for the weekend. I feel the people at the resort were very helpful and nice but I will call them at their own number next time. They said my rate would be less also.