Giuli S.

I am here again to share another piece about Jollychic. After the disappointment with my order (extremely bad quality, my money totally wasted for nothing ad very long waiting for the delivery) I tried to close my Jollychic account. I have contacted their livechat at least 3 times before finally discover that the account cannot be shut. So think carefully before use this service. Their staff simply do not understand english. When I told that I wanted to "close my account permanently" they ALL asked me to send them my order number. So I repeated them that I didn't want my order to be checked, I wanted to close my account. After that silence... They all disappeared! Finally the last guy kind of understood, and gave me an appaling answer "the account cannot be shut", "but you can ignore the account" and "just leave it alone". I couldn't believe it. Anyway at least I got to be canceled from the mailing list.