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gio g.

Contributor Level

Total Points
89

1 Review by gio

  • DressLink

10/13/15

Don't be foolled... the prices are not real. I ordered 55 euros products. Plus 50 transport... they did not informed me for the value of the import taxes... and some extra money for the transport company (nobody said anything about that) another 70 euros... all together 175. Than i was in need of my acount to do the import payment. Another fee. It was not possible for me to follow the steps... They said than that I need to pay the return! For the packet. Whaaat? Anyway. I open an online case and I recovered the money. All the money.(stuff and transport) Please be inform when you buy online and we have to know our rights. I will happily buy from them again if they would tell me wich is the final value of the items... including taxes and everything. Buying is not a risk. Like. "let's see what else they will charge me" you have to know exactly

Most important: they never offered to return the money for the clothes. They only suggested to give me a 10 dollars refund.

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Sunny L. – DressLink Rep

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com

Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!

gio Has Earned 9 Votes

Gio G.'s review of DressLink earned 9 Very Helpful votes

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