I know, and I agree ~ I would be really careful about what you order, even if it's a brand name. Check amazon.com as another suggested to see how that style really stacks up in how it looks or feels from customers on *that* site or another unbiased site to get a feel for the product. Be careful of sizing although my shoes I have gotten are great so far, just do the buyer beware check on things first.
That said, I may have been lucky so far, knock on wood. I know it takes forever, but you can check on when your order is shipping/has shipped on their website under your account. Everyone commented on my new $20 shoes liking them. I also ordered a maxi skirt and that was nice looking too, and about the same price. I put together a whole outfit on there from shirt to shoes and had good luck. I just reordered again and if my satisfaction goes down I will update on here. I think it's some parts luck, some parts research, and some parts patience that makes an order you will be satisfied with. Good luck!