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Had one shopping experience without any problems and one with major issues. Customer service took 6 days to respond the first time and then several days more over the course of multiple emails to finally answer my question... or so I thought. After taking some time to cool down before I contacted customer service again they finally resolved my problem. Just really disappointed that they claim to respond to customer's questions within 24 hours and failed to do so at every turn. Will use my credit and then I'm never shopping their site again.
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Hi, Ginger,
Thank you for being in touch via Site Jabber. I am very sorry to hear your experience did not meet expectations.
If you would please send a private message with your registered email address or your order number, I will look in to this delay myself. While sometimes we do have a higher than expected volume and it may take more than 24 hours to respond, six days for a response is a cause for concern. Also, if your original form of payment for the order you returned was a credit card, as a gesture of good will, I would like to remove the credits and give you a complimentary refund.
I look forward to hearing back from you and I do hope to see you on the site soon.
Best,
Jason Faria
Director, Customer Service