I've ordered about 20 items. Once I got something I didn't order and I'm still trying to get a refund. To add insult to injury, I had to pay to return the item I didn't order and never got what I did. I've ordered several pieces of jewelry trusting the suggested retail price. Earrings, while gold, were lighter than plastic. A necklace that said the pendant was 1 1/2 inches was only 3/8 of an inch. Some face cream was open and about 1/3 missing (all over the outside of the container) When I contacted the seller, he promised to include a "gift" with my next order. It is next to impossible to settle any problems, Tophatter itself took 10 days to even look at my complaint and it was obvious they hadn't read it. I'm ordered my last item and hope they get shut down.