Gina T.’s Reviews of RoseWholesale & more

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10/1/15

I ordered a skirt on July3 and after 3 weeks of non receipt I submitted a ticket to complaint of non receipt, only to be told that the company cannot track my shipment as I had not paid for tracking. I was told to check with my local post office or continue wait as shipment can take upto 30 days. 30n days came & gone still no sign of my skirt. Reply to my complaint was - I have to wait for 60days before they can give me a refund. Sure, wait &, wait again. Finally on Sept 10 (after many complaints & demand for refund) company promised to give me a refund. I had checked my account on 29/9 & I am no surprise that there was no sign of my money. I wrote to Customer's Services & have yet to receive their response to date.
This is the worst on-line company I have come across. I'd made various on line purchases and my orders were promptly delivered with no issues at all.

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CustomerService R. – RoseWholesale Rep Over a year old

Dear Gina T.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We have checked your order and we feel very for the lost parcel due to the shipping company's issue.
Please note that we have refunded to you and it need more time to get into your account because you paid via credit card and the bank needs time to check it.
Hoping for your understanding.
You are a valued customer, and we are committed to providing you with the best service possible.
Kind regards,
Rosewholesale Customer Service