Gina R.’s Reviews of RoseWholesale & more

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RoseWholesale

Discount Clothing

“I would like the merchandise I paid for!”

10/15/15

I order a couple of shirts on 10/2 and paid what was owed, then received an email stating I did not pay. When I went back to the site it said I did pay and the order was processing (HR**************) but has said that ever since even though I paid extra for shipping to have it delivered by today. Still nothing! Tried calling and get a busy signal or it picks up and promptly hangs up, tried to email but they are both invalid email addresses. I was honest and paid as promised when I was supposed to... Now it's your turn, send my merchandise or refund all of my money!

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CustomerService R. – RoseWholesale Rep Over a year old

Dear Gina R.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Due to delays in the delivery date supplier, we can not schedule delivery and we are always changing the stock due to the large amount orders, please be assured that we will be a full refund if there is no items you want.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products. Hope we can resolve the problem soon.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service