A month ago I purchased over $700 in tickets for a concert this past weekend. When we got to the gate we were told our tickets scanned REFUNDED. This was very embarrassing to say the least. When we called customer service they asked for a written document on letter head from the box office that our tickets were VOID. That's Ticketnetwork's policy in order to get a refund. The only problem with that is THAT'S NOT THE BOX OFFICE'S POLICY! It's not their problem that ticketnetwork.com sold us bogus tickets. Their job is to not let people in with FAKE tickets. This website is a scam and I will never use them again...