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I ordered a hoverboard about 4 weeks ago and it says it's shipped and completed but it's not here and when I try to track it by the number they gave me on dhl it says the item is not found
Gina M.'s review of DHgate earned 7 Very Helpful votes
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Hi Gina!
I completely understand how concerning this is for you since you are unable to track your order. Let us help you on that. I tried tracking your order here however there is no shipping information on the tracking site. For this case it would be best if you will file a dispute so that we can help you find out if the order was really shipped or if the carrier has just provided the incorrect tracking number for this parcel. This is the best way for us to help you sort this out.
To open a dispute, you just need to do the following:
1) Click on "My DHgate" link found on the upper right part of the homepage.
2) Click "Shipped“ under the Active Orders on the left side of the page.
3) Find your order.
4) Click the link "Return and Refund" on the right side of the page under the Action Tab.
When you open a dispute, the seller is notified of it and will be given time to sort things out. However, if the dispute reaches 5 days and there is still no agreement reached then please request for DHgate mediation. That way, our Resolutions Center can step in and help you in resolving the issue. Please check your inbox as we will have your seller communicate with you regarding the real time updates of this package.
Regards,
Sil
DHgate.com