Gina K.’s Reviews of Groupon & more

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“I get the sense Ideeli has a huge shipping problem”

3/7/12

I get the sense Ideeli has a huge shipping problem. TWO out of my FOUR items have been "lost." They blame UPS.

However, neither of my "lost" items had working tracking numbers. I was cordial with customer service and politely asked when I would get my order and why the tracking number wasn't working. They replied it is a KNOWN PROBLEM and it shouldn't affect my delivery.

Hmm. Well, I don't think the packages actually existed. Ideeli couldn't give me a working tracking number or an ETA. After FIVE e-mails (no phone number), the customer service rep just said it's lost and I'd get a refund!

I'm irate I won't be getting my items I was dying to get. But, I'm more upset I didn't get a more honest answer. Ideeli lost it--not UPS.

Ordering from Ideeli is like playing the lottery.

Use RueLaLa, HauteLook, or Gilt instead. Ideeli doesn't have their stuff together.

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DeeDee L. – Groupon Rep Over a year old

Hi Gina,

I'm very sorry for the trouble you experienced with your shipments. As I mentioned below, we experienced a tracking code error with less than 1% of the orders we ship. The great news is that we worked with our shipper to get to the bottom of this, and this issue is now resolved.
That said, I apologize for the inconvenience you experienced and will do my utmost to make it right for you. So I can further assist, can you please send me a private message with your user id and the order number(s) you're referring to? I'd be happy to investigate these incidents.

Best regards,

Jason Faria
Sr. Manager Customer Service