Gia A.

How is it that they have any stars at all? Okay fine the monthly deduction is in the small print and many of us got caught with that but HONESTLY should you frustrate us with poor customer service as well? Your delivery is terrible, we pay to sit on the phone for close to an hour just waiting to have someone tend to our issues with our orders. This is the worst eCommerce website! And what is up with the "recitals"? I am paying to have an issue addressed and not for you to tell me how I am a valued VIP member every 5 seconds! Why should cancellation be a frustrating venture? It's bad enough you take my money if I forget to skip but should me opting out of the contract be a problem too? Their goods are inferior. Their turn around time is appalling. They have sent me other people's shoes on two occasions and had to take four weeks to have then picked up. I'm currently waiting for boots I ordered in September and unfortunately I would be leaving the country soon and would not be available to receive my boots when they arrive... If they ever arrive that is! Kimora Lee Simmons should be embarrassed to be associated with these scumbags!