GHULAM S.

Avoid at all cost. I had booked through Venere.com. At the time of booking, i was never told about the hidden charges of the hotel ( extra 35euro's for cleaning) for which there was no mention on the booking not in the fine print. I called their call centre. Addressed the issue to them and I was told by the agent to claim it back through the customer service email address after i have completed my stay at the hotel. I have attached and requested my refund as i was instructed by the call centre agent, It has been now almost a year and never heard anything back from them. Sad thing is their is no where we can further take our complaints to get these issues resolved.