g g.

I ordered 2 sets of mugs as advertised at regular price for $20 per set on their Canadian website. The ordered was shipped incomplete and I only received one set. When I called customer service, the initial rep was fair and understanding. He even checked online to see how it was advertised on the Canadian site to ensure that an error was made. After the supervisor was approached to address that I wanted the rest of my order shipped as advertised, to my surprise she vehemently objected. The supervisor was then consulted who said that the Canadian website was not advertising the product accurately and that it was actually $20 per mug and that there was "no way" she was shipping out the rest of my order. I was shocked at the rude tone and have never encountered such poor customer service especially not when the error was on the part of the company. I hope that this supervisor can be better trained in the future to deal with such issues to keep customers happy. This was my first and last purchase even though I liked the partially-shipped product.