Gesua M.’s Reviews of Beyond The Rack & more

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“This is the first time I have order from Beyond the...”

4/9/14

This is the first time I have order from Beyond the Rack and I will never order anything again from them. I placed my order on March 5th and still to this date have not received my items. I went on the site yesterday and spent an hour on their chat with a rep. Line. The first person took 8 mins to respond to every question I had until I finally gave up. The second person was much quicker, 4 mins response time... lmao! What a joke. While I was waiting for my answers I got on the phone and called them. 1 Hour and 10 mins later I was finally told that my order was returned to them and they had no idea why, my address was correct and there should not have been any problems. Now they are telling me that they will re-ship my order! Wow, does that mean I need to wait another 6 weeks! Never Again! I want my order or Give Me My Money Back!

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BeyondtheRack B. – Beyond The Rack Rep Over a year old

Hi Gesua, thank you for taking the time to review BTR. We apologize for the negative experience you've had with Beyond the Rack. At BTR we not only pride ourselves on providing brand names at the lowest prices, but we also take a great deal of pride in our Customer Service. We're very sorry to hear your parcel was returned back to us. Looking further into your order, your parcel was returned back to us from Canada Post due to an incomplete address. Rest assured, your parcel will be reshipped out to you very shortly to the confirmed address you provided. Again, we sincerely apologize for the frustration this may have caused and we hope you love your stuff once received. Thank you for shopping with BTR!