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My daughter purchased a dress in February this year from DHgate for her school formal in April, at a cost of US$180. The dress was the wrong size and when she contacted them, they used stalling tactics like asking for pictures to verify her complaint. They suggested that they could refund a whole $35, but we wanted a full refund. We also spent close to $30 in posting it back, to date, December 2 2014, we have not received an acknowledgement, or a refund as we requested. To add insult to injury, they now keep sending me emails with different offers. We want our money back please, in full, we will NEVER deal with DHgate again. Our details are: *******@live.com.au - please contact me re the refund we will be expecting. Thank you.
Tip for consumers:
Don't! It's not worth getting treated like a sucker; these people have no morals or anything remotely resembling customer service. My daughter is forbidden to ever purchase anything from this site ever again.
Gerri N.'s review of DHgate earned 9 Very Helpful votes
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
