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I made an online purchase for a eGift card just as the clock hit 1:00AM on early Sunday morning.
It is now Tuesday and they just got around to calling me for credit card verification around 12:30 after lunch and then it'll require another business day to forward it to the business unit to issue me my card number and password.
WHAT?!?!?!?!?!?! They are manually going through the steps that any average dot.com online competitive company shells out the bucks to have a SW or automated system do.
They asked me to:
1. Verify my address
2. Provide the number on the back of the card
3. Provide a cross street to my address
Meanwhile espousing that THIS is for your protection... Yeah because every time I make a purchase NO ONE has ever taken 3 days to process the order.
These guys are a dot.com shack, STAY AWAY.
NO STARS!
Georgia T.'s review of CardPool earned 3 Very Helpful votes
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