Georgia H.

As a new -comer to Airbnb I can't believe how very poor (non-existent) their customer service is. The web site is a disaster. I found the hosts full of info and charm until my booking was complete, then I think they moved to Mars. Another issue, I cancelled a two day booking six months in advance, and was assured by the host I would not be charged the cancellation fee - I WAS. Clearly no communication between host and Airbnb. When, after several attempts to get answers from "the team" on other issues I eventually received a reply that had absolutely nothing to do with what I had asked? They claim that you will not be charged until after you check in - NOT SO! Never again. I could go on - but life is too short - and I have to book two months of accommodation in 5 countries - NOT with Airbnb.