I bought a basketball bag that is full of good reviews from EpicSports.
After I got it, I found that it is too small for basketball usage, as my son needs to put in his basketball shoes, a ball and changing jersey. Putting the ball is always a struggle. Water bottle is falling out all the time...
After I wrote the review, EpicSports did not put it up on its site. It is really not fair to other consumers.
Dear George,
Thanks for your order and we are sorry for the inconvenience.
There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide. Also, size may be 2cm/1 inch inaccuracy due to hand measure. These measurements are meant as a guide to help you select the correct size. Please take your own measurements and choose your size accordingly.
Here is the refund and return policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
If you notice that there is some quality issue on the items you received, you can read the policy and follow the procedure showed there.
In your case, we suggest you contact us and send us some photos of the problem with this product you received, and more details about it.
We would also appreciate to receive a photo of the shipping label and sku sticker barcode.
The shipping cost vary depending on product, location, shipping method and warehouse.
If you want free shipping, please refer to https://www.newchic.com/free-shipping-policy-hc161.html Any product showing the plane icon indicates free shipping.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.