I have been waiting 17 days for an order that (according to their tracking on the website) was shipped on Jan 24... today is Feb 10th... I've tried to contact customer service twice via e-mail and have not received a response... I tried contacting them via their "chat" mechanism but that doesn't work either... all I want is a simple answer to the simple question "where is my item?"
Dear George R.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first?
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team