George M.

I ordered a flashlight from these folks. The delivery was quick but it didn't work. They shamed me into making a video showing it didn't work. Once the video was submitted they sent me another one. It didn't work either. Shamed again into another video only to learn they will only give me 50% of my money back. What a joke. Better hope your product works or you will pay the price.

I've purchased from CarID in the past and have had no problems but recently I purchased new struts, shocks and springs both front and back. I received the order without a problem. Installed the rear shocks and springs and after a day one of the shocks started to make a clanking noise. After determining I did not install improperly realized that it was a bum shock. So far its been over a week and everyone apologizes but no one has resolved. I'm constantly reminded by the clanking shock how disgusted I am with dealing with this incompetent company. I'm pretty patient but I've had it. I've not installed the front struts or springs and I'm close to buying new replacements from someone else and returning everything. WHEN IT GOES BAD WITH CARID IT GOES BAD.