The initial service was very easy to use. It is not, however, worth the aggravation. I cancelled and received a confirmation in October 2014 that my account has been closed. My bank account was charged again in November, December and January. I have called customer service and they cannot locate an account.
With regard to the charge, I’m very sorry that you have had this experience with our service. I want to make it right for you. Our record shows that the account is under MyPerfectresume with the email address@comcast.net, and has been cancelled on January 15 via email by one of our representatives. As a courtesy, I issued 3 full refunds of $ 34.95. You'll see it on your bank statement within 2-3 business days. I have also sent you confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
George Has Earned 4 Votes
George G.'s review of LiveCareer earned 4 Very Helpful votes
Hi George G.,
We are glad that you found the site easy to use.
With regard to the charge, I’m very sorry that you have had this experience with our service. I want to make it right for you. Our record shows that the account is under MyPerfectresume with the email address@comcast.net, and has been cancelled on January 15 via email by one of our representatives. As a courtesy, I issued 3 full refunds of $ 34.95. You'll see it on your bank statement within 2-3 business days. I have also sent you confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer