gen g.

Last month was my first experience with this company. Even though I had a few difficulties with my order, I gave them the benifit of the doubt. I decided to order again this month and I had difficulties getting into my account, tracking my package and dealing with the sales rep. Every time I tried to access my account it would show for literally a second than drop back to the boutique. Of course I could access refer a friend without difficulty and every other location that encouraged one to buy! I recieved my tracking number through email and with any other company you can click the number and you would be automatically redirected to the carrier. I even manually entered the number into fed ex tracking after confirming the number & carrier with a Shoe Dazzle rep and my number could not be found. The reps seem to be only using a script and dance around your questions & concerns by repeating this script over and over. The gal I spoke with this morning said there is nothing wrong because she can see everything on my account and insisted that the devices I use are the problem ( I use a smart phoneand a kindle fire) and I should get a lap top or desk top computer but keep in mind, I often order items from big name companies on my devices and I have never had any issues like I have have had with Shoe Dazzle. Needless to say, I cancelled everything and will not refer a friend because their website is not user friendly unless you are looking to purchase and their sales reps are too scripted... I want answers, not sorries.